There's no support ticket system here — Recasely is a small, one-developer site, and every message goes to a single inbox: hello@recasely.com. Picking the right subject line below just makes it faster to triage, but any message is welcome.
Reporting a bug
If a tool produced output that looks wrong, the fastest fix comes from a message that includes:
- Which tool (the page URL or tool name)
- What you typed or uploaded, and what you expected back
- What the tool actually returned instead
- Your browser and OS, if the issue seems display-related rather than a wrong conversion
Subject line: Bug: [tool name].
Suggesting a tool
New converters, formatters, and generators get added one at a time. If there's a conversion or format you keep needing and can't find here, say what it should take as input and what it should produce — a link to a similar tool elsewhere is the single most useful thing you can include, since it shows exactly what behavior to match.
Subject line: Suggestion: [what it should do].
Everything else
General questions, feedback on a specific page, or anything that doesn't fit the two categories above — just send it. For questions about what data a tool does or doesn't collect, the Privacy Policy answers most of them directly; for the reasoning behind how the site is built and run, see About.
What to expect
This is a solo-maintained site, so there's no guaranteed response time or support SLA — replies typically land in days, not months. Every message is read, and bug reports in particular tend to get looked at quickly since they usually point at something worth fixing regardless of who sent it.